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Privacy statement

Channel View Publications/Multilingual Matters' website is hosted by ehaus Ltd. All transactions made using the Channel View Publications/Multilingual Matters website use the ehaus secure server. All orders in the UK, Europe and rest of the world (except North America) are fulfilled by our distributor Marston Book Services. Orders from North America are fulfilled by UTP Distribution.

All personal information, including credit and debit card details are held on a secure server. This means that when you access these details or send new details to the server, the information is scrambled using 128 bit SSL encryption so that no-one can gain access.

When you place an order we ask you for the following information: your email address, your name, your credit/debit card number and expiry date, your credit/debit card billing address and a delivery address. We need this information to process and fulfil your order and confirm that your order has been received. We also ask you for your telephone number. This will allow us to contact you if there is a problem with your order. If you also join our email newsletter, we will use this information to notify you about new books that we think may interest you.

The data is collected on our behalf by our web-hosts ehaus Ltd and forwarded to us daily. Ehaus Ltd retain this data on their secure servers for accounting purposes but it is not accessed or used for any other purpose.

Our site uses cookies to customise your experience on this site. Cookies are data placed in the hard drive of your computer to determine whether your computer has accessed this site before and to allow us to provide you with further information in accordance with your stated preferences. We will use this information, which we will maintain in our database, to help us process your order, service your account and fulfill your order or respond to your inquiry. We do not gather any other information from the cookie.

We do not make your contact data, including email address, available to any outside organisations. We do not rent, sell or swap our mailing lists.

If you have any questions about the data we have collected from you, please email Channel View Publications/Multilingual Matters at info@channelviewpublications.com.


Cancellation/refund policy:
All our ebook transactions are processed by Paypal. Customers have 14 days in which to cancel their order and request a refund. Requests for refunds will be honoured provided they are made within this timeperiod.

Privacy policy:
We do not collect or store customers' personal and financial details or share them with third parties. We will only keep a customer's personal details if they have specifically requested to join our mailing list.