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Help

We want to help you as best we can and have therefore collated a list of common questions and issues that you might encounter. If we have missed a question you need an answer to, please do not hesitate to email us with your enquiry.


How do I pay?
To order online you will need a VISA, MasterCard or Maestro card. 

 

How will my book be delivered?

Your order will be dispatched from our UK or our North American distributor depending on your location.
Delivery times are as follows:
UK (Securicor) 5-7 days
Europe (Air mail) 2-3 weeks
Rest of World (Air mail) 2-3 weeks
US & Canada 2 weeks

Postage Rates

Postage & Packing is free on all deliveries.


Is it safe to pay online?

When you place an order online with Channel View Publications/Multilingual Matters, your personal details are completely safe. We use industry standard secure server software, which protects your information as it is transmitted over the internet. Your order is encrypted so that no one else can read it, and is not decoded until it reaches our secure server. We do not store your credit card details online, so other internet users cannot access your details. In the event of fraudulent or unauthorised use of your card, most banks and card issuers will not hold you liable for the charges incurred - or will only hold you liable for the first £50. We are confident that whilst you are using our site, there is no chance of this happening. So, if through no fault of your own, unauthorised use of your card takes place through our secure server, we will cover your liability up to a maximum of £50. This guarantee is limited to purchases made through our secure server and is subject to notification of your card issuer in line with its regulations.


What is the Card Verification Code?

The Card Verification Code system has been introduced by banks as a measure to combat credit card fraud. If you are using Visa or Mastercard, this will be a three digit code on the back of the card.

 

CVC


Will my private details stay private?

Yes. For your convenience, we will keep a record of all the information you give us so that we can make it easier for you to order in the future - and so that we can send you information about other Channel View Publications / Multilingual Matters products that might be of interest or important to you. We do not sell or rent your personal details to anyone. We also don’t store your details online so other internet users cannot access them.


How do I request a refund?

Any title supplied through www.channelviewpublications.com may be returned within 30 days for a full refund. Books must be received in mint condition. We recommend that you use a recorded delivery service for all returns. Please contact us at info@channelviewpublications.com to request your refund.